We have partnered up with global merchants and artisans that we work closely with in order to provide you the best value and the latest products.
For orders within the UK we promise to ship your order within the same day as long as it comes through before 12pm and have it delivered within 1-2 days. As for international orders, 3-5 days is the expected time frame for the orders. We also offer international shipping options - no matter where you are, you can buy from us and we will deliver!
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process - request a refund directly or contact us via email: firstname.lastname@example.org.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email contact us form at email@example.com and we'll get back to you as soon as we can.